Everything you need to get your AWG 20L up and running — from unboxing to your first glass of water. For full details, always refer to the complete manual below.
Remove all packaging and the protective film from the control panel display. Check that the unit is undamaged. Keep the original box for warranty purposes.
Stand it upright on a flat floor. Use the wheels on the rear base to roll it into position. Ensure at least 30 cm clearance on all sides.
Open the front door on the right side and verify all water filters (②–⑥) are firmly seated. Close the door.
Connect to a grounded outlet with at least a 10A circuit breaker. Use a dedicated socket — do not share with other appliances. Press the yellow power switch to ON.
Let the machine run until the water level indicator on the display reaches 3/4. Then drain all water from the two white plastic outlets at the back. This flushes the system before first use.
Flip the red switch (heating) and green switch (cooling) on the rear to ON. Wait at least 30 minutes before dispensing — water needs time to reach 85°C (hot) and 6°C (cold).
Your AWG 20L is now producing, purifying and storing water. The AWG icon on the display will light up while it's working.
Hold your glass under the cold tap and push the tap handle with the glass to dispense. Make sure the green cold switch on the back is ON and at least 30 minutes have passed.
Press and hold the anti-hot safety button first, then push the hot tap handle with your cup. Hot water is scalding — keep skin clear of the nozzle.
The water level icon on the display shows how full the upper tank is — 4 bars = full (approx. 12L). The machine continues producing until full, then pauses and resumes as needed.
Every 6 hours the machine automatically recirculates stored water through the filters to keep it fresh. This runs silently in the background — no action needed.
The display will show the filter number (①–⑧) when a replacement is due. Order replacement filters from AquaFromAir to maintain warranty coverage.
| # | Filter | What it does | Replace every |
|---|---|---|---|
| ① | Air Filter | Blocks dust and micro-particles before air enters | 3 months* |
| ② | Softening Filter (SFT) | Removes calcium and magnesium ions | 6 months |
| ③ | Sediment Filter (PPF) | Removes particles over 5 microns | 6 months |
| ④ | Ultrafiltration (UF) | Removes particles under 0.01 microns including microplastics | 12 months |
| ⑤ | Pre-Carbon Filter (GAC) | Absorbs chlorine, pesticides and organic compounds | 6 months |
| ⑥ | Electropositive Membrane (ELE) | Removes viruses, bacteria and trace pharmaceuticals | 6 months |
| ⑦ | LED UV Lamp (bottom tank) | Kills bacteria in collected water | 18 months |
| ⑧ | LED UV Lamp (top tank) | Final sterilisation before dispensing | 18 months |
* Air filter interval depends on local air quality — check more frequently in dusty environments. After replacing any filter, reset the warning: hold SET for 3 seconds → select the blinking icon → press OK.
LED UV lamp replacement (⑦ & ⑧) requires partial disassembly — refer to the full manual or contact AquaFromAir support.
| Code | Meaning | Action |
|---|---|---|
| LO | Low humidity — below working range | Move to a more humid location or connect an external water source. |
| – – | Temperature or humidity sensor error | Restart the unit. If it persists, contact support. |
| E3 | Defrost sensor error | Power off for 30 minutes, then restart. Contact support if it recurs. |
| E4 | Hot water sensor error | Turn off the heating switch, wait 30 minutes, restart. Contact support if it recurs. |
| E5 | Cold water sensor error | Turn off the cooling switch, wait 30 minutes, restart. Contact support if it recurs. |
| E6 | Cooling system error / low refrigerant pressure | Power off immediately. Contact support — do not attempt to repair yourself. |
| E7 | Water leak detected | Power off immediately. Locate the leak — check all hose connections and the lower tray. Do not restart until resolved. |
| E8 | Waterway jam | Restart the unit. If it persists, contact support. |
Error codes are indicative. Always refer to the full manual for complete troubleshooting procedures.
This page covers the essentials. The complete product manual includes detailed diagrams, disinfection procedures, external water source connection, and full technical specifications.
Our team typically responds within 24 hours. For urgent issues, WhatsApp is fastest.